Seniors Housing Navigation (S.H.I.N.E.)

Seniors Housing Information & Navigation Ease Program (S.H.I.N.E.)

Please Read this Important Letter from the Seniors Housing Navigator Regarding this Program:

It is with a heavy heart that I am writing to inform you of some unfortunate news regarding the Seniors Housing Information & Navigation Ease (SHINE) program at NFLA.

I am writing to inform our followers that last week, our office learned that the provincial Ministry of Health has decided not to renew funding to the SHINE project, developed and delivered in partnership with the Senior Services Society of B.C.

Without this funding, NFLA cannot operate the Nanaimo SHINE program. As of August 31st, 2021, the SHINE program will close. I will continue to work with current clients to assist them as much as possible until that date.

While we are doing everything possible to advocate for the continuation of SHINE in Nanaimo as there are no other programs in the region that support seniors experiencing obstacles within the realm of housing, we feel it is of the utmost importance to inform all of our clients and community partners as soon as possible.

I want to emphasize that we have been communicating with and lobbying our local MLA, Sheila Malcolmson’s constituency office, on this matter in the hopes that something can be done to prevent the loss of this much needed program.

Sheila Malcolmson’s constituency office is welcoming and recording any and all communications from individuals that reach out to her office. If you, or anyone you know, would like to send a letter or email to advocate for the importance of this program or to speak on your own positive experiences with myself and SHINE, please forward all communication to:

By mail: Hon. Sheila Malcolmson, MLA

Minister of Mental Health and Addictions

105-495 Dunsmuir Street

Nanaimo, BC V9R 6B9


Thank you for your consideration. We appreciate any and all support. Please feel free to reach out to me with any questions you may have, however, please note that there may be a bit of a delay in my ability to respond quickly.

–Kirsten Brooker – Seniors Housing Navigator/SHINE Program Coordinator.



The Nanaimo Family Life Association provides information on housing options for seniors (60+). We are not a housing provider nor are we able to provide housing placements; however, our Seniors Housing Navigator can provide information that will help Nanaimo seniors find and maintain safe and appropriate housing. This includes, but is not limited to:

  • Advising on tenancy rights and the Residential Tenancy Act of B.C.
  • Supporting local seniors in their interactions with rental organizations and aiding, when possible, in navigating program applications and registration.
  • Advice and advocacy on possible problem-solving and conflict resolution strategies to help empower local seniors to be self-advocates.
  • Providing mediation and problem-solving services to help resolve disputes/disagreements.
  • Representing the needs of local seniors on the Nanaimo Health & Housing Taskforce.
  • Participating in community-based meetings for the purpose of working collaboratively on behalf of seniors.

Read our press release here: Press Release SHINE

Questions can be directed to:                                                                                                                                                                                      
Kirsten Brooker
Seniors Housing Navigator
(250) 754-3331 EXT. 427


Covid-19 Hours and Response

Our current hours of operation are Monday to Thursday, 9:00--4:00 pm.

We are open to the public on a limited basis. Only 2 people may be in the waiting room at a time. If full, please wait outside or in your car.

If you have any cold, influenza, or Covid-19 symptoms, you will not be permitted into the building.

We continue to practice social distancing. Please maintain 2 metres distance. Face masks are mandatory.

Our counselling program continues to operate, offering sessions over the phone, online, and in person. Walk-in counselling is unavailable at this time. If you are in need of counselling support, please call us at (250) 754-3331 or email Mia at

If you are an older adult, aged 65+, looking for support at this time, please visit Safe Seniors, Strong Communities website.

Safe Seniors, Strong Communities Website