Seniors Housing Information & Navigation Ease Program (S.H.I.N.E.)

The Nanaimo Family Life Association provides information on housing options for seniors (60+). We are not a housing provider nor are we able to provide housing placements; however, our Seniors Housing Navigator can provide information that will help Nanaimo seniors find and maintain safe and appropriate housing. This includes, but is not limited to:

  • Advising on tenancy rights and the Residential Tenancy Act of B.C.
  • Supporting local seniors in their interactions with rental organizations and aiding, when possible, in navigating program applications and registration.
  • Advice and advocacy on possible problem-solving and conflict resolution strategies to help empower local seniors to be self-advocates.
  • Providing mediation and problem-solving services to help resolve disputes/disagreements.
  • Representing the needs of local seniors on the Nanaimo Health & Housing Taskforce.
  • Participating in community-based meetings for the purpose of working collaboratively on behalf of seniors.

Read our press release here: Press Release SHINE

Questions can be directed to:

Kirsten Brooker
Seniors Housing Navigator
Phone: (250) 754-3331 EXT. 427

Covid-19 Hours and Response

Our current hours of operation are Monday to Thursday, 9:00--4:00 pm.

We are open to the public on a limited basis. Only 2 people may be in the waiting room at a time. If full, please wait outside or in your car.

If you have any cold, influenza, or Covid-19 symptoms, you will not be permitted into the building.

We continue to practice social distancing. Please maintain 2 metres distance. Face masks are mandatory.

Our counselling program continues to operate, offering sessions over the phone, online, and in person. Walk-in counselling is unavailable at this time. If you are in need of counselling support, please call us at (250) 754-3331 or email Mia at

If you are an older adult, aged 65+, looking for support at this time, please visit Safe Seniors, Strong Communities website.

Safe Seniors, Strong Communities Website